Shippment and Delivery


Normally, Keyprom8.com do worldwide shipping. However, different shipping methods may have different limitations on the delivery destination. And if one country has a war or something effect the delivey occured, there will be no Express service temporarily.

We advice you to contact our customer service and make sure whether the item can be shipped to you by your shipping method.

1. Handling time
Our handling time usually is 24-48 hours (2 working days). If you need change shipping address or cancel order, please do message us within 24 hours. You can notify us by leave order message in order center, or send email to sales@keyprom8.com or contact our online customer service.

2. Shipping Warehouse

We have three warehouse. China, USA and United Kingdom. The product which marked ship from us is shipping from our USA warehouse by USPS or Fedex or UPS, Shipping time usually is within 72 hours. The product marked ship from UK, is ship from our United Kingdom warehouse. Package will be send out by Royal Mail, Hermes International, DPD Domestic or DPD International. Shipping time varius due to destination.

3. Shipping Options from China: 

We cooperate with the following express companies and we get lowest shipping cost from them.
 
Delivery Options Delivery Time  Tracking Website
dhl 5-7 workring days www.dhl.com
ems 7-12 workring days www.ems.com.cn
ups 5-7 workring days www.ups.com
tnt 5-7 workring days www.tnt.com
fedex 5-7 workring days www.fedex.com
6-15 working days https://www.yw56.com.cn/en/
5-15 working days www.sf-express.com

4. Shipping Method Explanation

Shipping Tax: When packages pass destination country, it will have import tax and import Duty(VAT). Buyer should undertaken those fees.

1). NO Import Duty, Easy Clearance Way - No TAX

Ship from US Warehouse (Normally take about 3-5 working days )

Only Item title marked "Ship from US" will ship from US warehouse!
Our UK warehouse mainly ship to different cities in the US, but excluding islands and Puerto Rico:

Attention:

A: To UK local address, normally take about 2-3 working days. to other European country will take about 5-7 working days, this all depends on the address is close or remote. 
B: We just have stocks in UK warehouse, do not have branch company in UK, if item have problem need refund or repair, you need to send back to our Shenzhen, China warehouse.
C: If customer country do not have Shipping service in our UK warehouse or only have UPS service, customer need pay the UPS freight difference or package will ship from Shenzhen, China.

Shipment by Yanwen Express Service (No Tax Problem - Normally will take about 10-12 working days)

In order to help client who from EU countries avoid the high tax problem, we can send packages by Yanwen from shenzhen warehouse. it will take about 7-10 working days to arrive. but clients do not need to pay any extra payment for the import duty. Yanwen will help to make the customs clearancce for this. and we will help to afford all cost.

Normal Registered Airmail Post way (No Tax - 18-20 days)

* Registered Airmail Includes Netherlands Post, China Post, USPS Post, Singapore Post, Hongkong Post, etc
* Order amount less than 150USD, and package weight less than 2KG will be sent by Registered airmail. 
* But if you feel it is really slow, and want us to send by DHL, you can choose "Premium Delivery" and pay for the extra shipping for express service. finally we will send it by DHL. 



2). Other Express Service 

1) If the item you brought is no stock in our overseas warehouse. we will send packages from shenzhen China by DHL, Fedex, UPS, etc. 
2) DHL Express is our default shipping method to most countries, 5-7 working days, to help you save custom tax we will declare a lower value on DHL invoice. But if the weight and value of the package are high, we cannot guarantee that you do not need to pay customs duties, please kindly note. If your address is remote area, you need pay extra freight or we will ship by Normal Post or Yanwen/EMS/Aramex Express.
3) But to some eu countries, there might be customs duty problem. for this situation, we will always help to write low value on invoice to avoid high tax problem. So if you have any special rquest on this, you can email to inform us your suggestions. we will help to make it
4) Note: Tax should be paid by the recipient

5. Factors that may influence the shipping time:

First, it is destination. For some remote area and some remote countries, the delivery time is about 1-2 days longer and you have to pay some extra shipping cost. But EMS, Singapore post and Hongkong post have no remote area.Please kindly consider!

Second, it is package weight. If the package weight is over 21kg, it will need one day longer of the delivery time than the package under 21kg.Please kindly consider!

Third, it is stock status. Usually when your finish the  payment we will arrange shipment in 2 days, however if  the item you choose is out of stock temporarily we will try our best to speed up the shipment ASAP. Please kindly consider!

Fourth, the harsh weather condition and festival holiday. Sometimes the bad weather condition and festival will influence the shipping time. Please kindly consider!

If we will need your help ,we will contact you in time ,Thanks  in advance for your support and understanding !

Attention: Before you place an order on our website, please contact our customer service to confirm whether the item could reach you by your shipping method.

6. Attention Please: 
 
1). Our company is based in China, DHL packages would ship from Shenzhen or Hongkong.
* For our main market is European, Espeially UK, so our website domain is end as .co.uk
2). Products freight paid is the package freight ship to destination, not including TAX or VAT
3). Declare lower reduce tax not means no tax, we only declare lower help you clearance, customers should know the tax policy in their country, Check different country Tariff threshold
4). Any questions during the delivery or clearance please need contact us immediately, we would try our best sort out and help you clearance.  
5). If address is remote area, Customer should pay the remote freight for DHL or we will ship package to you by Yanwen or Normal Post.
some countries DHL have DHL limite freight,those area customer need pay DHL limite freight then can use DHL shipping.

Enjoying shopping!

Sincerely Yours
Keyprom8 Customer Service