Return & Refund Policy
Before returning items to us, please read and follow the instructions below. You also can contact our customer service directly, we will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you, please aware of this.
our products can't work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.
Non Quality Issues
In some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.
Shipping Options For Return Items
when you confirm to return the items to us, please use simple flat airmail or EMS to return it, and write shipping address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other express courier, because we will meet problem with the customs clearance and can not get your return item, we will not responsible for that.
After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service, and we we will charge you 10% handling fee.
If you have any doubt, please check with our customer service.
Returning For Replacement
When exchange for free
If your products encounter crash in delivery, we will exchange it for free for you and you undertake the shipping cost for your ship item back to us through simple airmail.
If you order a wrong item and plan to exchange for you want, then just contact our customer service for help, if we can exchange for you, you need to pay the shipping cost to us as well as return to you.
Physical Damaged Items
If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.
Returning shipping options
After confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express.
How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.
Our product guarantee
The guarantee of our most products is one year. Before shipping out, all goods have been double verified by KeyProM8.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.
If you have any using problem of the products which buy from KeyProM8.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.
When your product get damaged after using some time and need repair, we provide repair service for you. Please contact with KeyProM8.com customer service about the repair.
You need use simple airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.
Any other questions, please feel free to contact us.